Support scope
We support:
- Installation issues
- Basic configuration
- Addon configuration
- How to use
We do not support:
- Template design and customizations
- Conflict with other 3rd party component or templates
- Anything that require modifications to the core code, such as adding new customized features.
- Modified Gobingoo Product Codes
- Server migration
- 3rd party integration
- Any beta or trial release
- Installation on localhost
- Non Gobingoo Product Related issues
Assistance for the items above is available through our Professional Services or a Consulting engagement.
Email at
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to request a Professional Service Quote
Support Team are available from Sunday to Friday (9:00 AM to 2 AM +0545 UTC). Support Request sent on Late Friday and Saturday will be addressed by Support Team on Following Sunday
