Support

Like we always say “There’s nothing more we emphasize than providing an efficient support service to help our users overcome any technical difficulties”, a good and effective support service will always be of our prime concern. Because what we believe is: no matter how good a product be, it won’t get the deserved applause without the aid of a good customer service. We offer various type of support service to our users; some involve mail to mail correspondence while other involves resource utilization.

We’ve created this overview to ensure that our valued users get a well deserved environment for an easy access to support service. Please go through our support features discussed below:

FOR SUPPORT, YOU SHOULD FOLLOW THIS PATH:

1. Check Documentation

We’ve facilitated our users with ample resource of documentations to help clear out any technical difficulties. As the problems are vividly discussed herein, it is the best source of solution for your problem. Before posting any queries, please study the documents once as it may help you save your time and develop a better understanding.

2. Check out our FAQ

We know that some issues are obsolete and some questions are asked by just every user. Therefore, we've allocated a FAQ page in our site to address all those general queries and confusions. For your convenience, we’ve sorted out the questions into respective categories so that you don’t have to scour on each and every post to find the solution to your question. You can directly select the category where your query might lie and also use the search function for prompt results (a query relevant for inclusion in multiple categories will be added in more than one category).

As this section will be constantly updated, please refer the FAQ page on a timely basis in case of any confusion.

3. Try the Community forum

If you're facing any difficulties while using our Gobingoo products, a great place to start searching for solutions is the Gobingoo community forum. We've dedicated this page to help our users interact among themselves and clear out any confusions or difficulties they face while using our product. If you're expecting a prompt solution then the community forum is the best place to post your issues. As thousands of users use the community forum daily, the chance of your query going unanswered will be really slim. Nonetheless as your issue might have been addressed by other users, please scan the Community Forum threads thoroughly before starting a new thread. We have included a quick search module for your convenience.

Note: We strongly disapprove any sort of profanity or hostility in the community forum. If a user is found doing so, he/she will be blocked permanently from gobingoo site.

4. Purchase Support Subscription

The Support Subscription includes Gobingoo priority support, access to Premium forum as well as Addons, Modules, Third party extensions and Templates that are worth more than the Subscription price. There’s an old saying that says “You get what you pay for”, well we improvised it folks. The support subscribers will have the privilege to post tickets regarding their issue directly to the support team for a quick and intensive support facility. For detailed overview please go through our support subscription policy.

Buy Subscription

5. Access for premium forum and ticket system

The support subscribers are the most privileged off all Listbingo users. Because, not only do they get those loads of free extensions worth more than the subscription price, they’ll also have the privilege to post support tickets directly to the support team and furthermore are given exclusive right to access and post in the premium forum (which will be closely monitored by our support staff)

Have a question you need answered right now? Jump into a section below to get your answer. If you can't spot an answer below, make sure you swing by our forum for a super fast response.

6. You need more, Try our custom Support

If you are not happy with how the extensions are working or you need more out of our product then please do not hesitate to consult with us about your requirement. Our proficient customization team can help you achieve the desired results within no time. Having reviewed your requirements we’ll respond you with a reasonable quote via email.

For custom support we charge a nominal fee of $25/hour which covers the customization of our core code (component + addons) depending on your requirement.

Request a quote